Documentation

Explore the guides

12 Search guides

CustomersAdjust PointsManually add or deduct points from a customer's account.CustomersAdjust TierManually assign a customer to a different loyalty tier.TeamAdminsManage team members who have access to the Merchant Dashboard and configure their roles and permissions.RulesAnniversary BonusAutomatically reward customers on their loyalty membership anniversary.NotificationsBalance Changed EmailConfigure the email notification sent when a customer's loyalty points balance is updated.NotificationsBirthday & Anniversary EmailsConfigure automated celebration emails sent to customers on their birthday and membership anniversary.RulesBirthday BonusAward birthday rewards and optionally combine a voucher with bonus points.RulesComplete Profile BonusReward profile completion once without duplicate grants on repeated saves.SettingsConfigure Enrollment QuestionsCollect customer answers during manual or automatic enrollment.GamificationCreate and Manage Reveal CardsConfigure scratch-card rewards, odds, stock, and purchase requirements.TierCreate a New TierConfigure starting tiers, qualifying spend windows, and downgrade behavior.RewardsCreate RewardConfigure coupons, store credit, point conversion, expiry, and discount combinations.
Visit LoyalTribe
Browse guides
🎁

Rewards Customer

Learn how to view rewards, redeem points, use coupons, and track your reward and point history.

View Your Reward and Point History

Understand available points, coupon expiry, and reward statuses.

How to Use Coupons at Checkout

Customers can use redeemed coupon codes during checkout to receive discounts or other reward benefits. Coupon codes can be found in the My Redeemed Coupons section after a reward has been redeemed.

How to Redeem Points

Customers can redeem their loyalty points for available rewards in the loyalty program. Once a reward is successfully redeemed, it will be converted into a coupon code that can be used during checkout.