Documentation

Explore the guides

12 Search guides

CustomersAdjust PointsManually add or deduct points from a customer's account.CustomersAdjust TierManually assign a customer to a different loyalty tier.TeamAdminsManage team members who have access to the Merchant Dashboard and configure their roles and permissions.RulesAnniversary BonusAutomatically reward customers on their loyalty membership anniversary.NotificationsBalance Changed EmailConfigure the email notification sent when a customer's loyalty points balance is updated.NotificationsBirthday & Anniversary EmailsConfigure automated celebration emails sent to customers on their birthday and membership anniversary.RulesBirthday BonusAward birthday rewards and optionally combine a voucher with bonus points.RulesComplete Profile BonusReward profile completion once without duplicate grants on repeated saves.SettingsConfigure Enrollment QuestionsCollect customer answers during manual or automatic enrollment.GamificationCreate and Manage Reveal CardsConfigure scratch-card rewards, odds, stock, and purchase requirements.TierCreate a New TierConfigure starting tiers, qualifying spend windows, and downgrade behavior.RewardsCreate RewardConfigure coupons, store credit, point conversion, expiry, and discount combinations.
Visit LoyalTribe
Browse guides

View Your Reward and Point History

Understand available points, coupon expiry, and reward statuses.

3 min readUpdated

Read your points balance

Open your loyalty account and its points/history section. The available balance excludes redeemed and expired points; it is not the total you have earned over your entire membership. Individual history rows show the activity and expiry of each award.

Review your coupons

The reward history can distinguish active, used, expired, and retracted rewards. A reward still being delivered or requiring review is not a usable coupon yet. Check the expiry, minimum purchase, eligible products, and other terms before checkout.

An automatic discount may not require a code. A used timestamp on a multi-use automatic voucher does not necessarily mean it is no longer active. Contact the merchant with the reward name and transaction details if a reward needs review.

Steps to View Rewards

  1. Click the Account/Profile icon in the top-right corner of the website.
  2. Select Profile.
  3. To view rewards, choose one of the following methods:

Option 1: View Rewards from the Profile Page

  1. Stay on the Profile page.
  2. Scroll down until you reach the Rewards section.
  3. Review the available rewards displayed on the page.
  4. Continue scrolling down to view the Your Coupons section, which contains redeemed reward vouchers and coupon codes.

Melihat Reward dari Halaman ProfileMelihat Reward dari Halaman Profile 2

Option 2: View Rewards from the Point Rewards Page

  1. From the Profile page, click the Point Rewards tab.
  2. Scroll down past:
    • Membership Tier Progress
    • Points Summary
  3. Continue scrolling until you reach the Available Rewards section.
  4. Review all rewards that are currently available.
  5. Scroll further down to view the My Redeemed Coupons section.

View RewardView Reward 2

Available Rewards

The Available Rewards section displays rewards that customers can earn or redeem through the loyalty program.

This section may contain:

  • Bonus Rewards — Rewards granted after completing specific actions such as profile completion, newsletter subscription, or birthday rewards.
  • Redeemable Rewards — Rewards that can be exchanged using loyalty points.
  • Points Requirement — The number of points required to redeem a reward.
  • Reward Description — Information about the reward benefits and eligibility requirements.

My Redeemed Coupons

The My Redeemed Coupons section displays rewards that have already been redeemed by the customer.

Information available includes:

  • Reward Name — The redeemed reward or voucher name.
  • Coupon Code — The voucher code generated by the system.
  • Redemption Date — The date when the reward was redeemed.
  • Copy Code — A button for quickly copying the coupon code.
  • Applicable Products (if applicable) — Products that can be used with the redeemed voucher.

Point History

Scroll further down to the Point History section.

Here you can view your loyalty point activity, including:

  • Points earned from rewards or other loyalty activities.
  • Points spent when redeeming rewards.
  • The date of each activity.
  • The number of points added (+) or deducted (-).

Point History helps you keep track of all loyalty point transactions in your account.

Point History

Notes

  • The rewards displayed may vary depending on the merchant's loyalty program configuration.
  • Some rewards are available automatically after customers complete specific actions.
  • Redeemed vouchers remain available in the My Redeemed Coupons section until they expire or are used.
  • Customers can access reward information from either the Profile page or the Point Rewards page.
 
Next →

How to Use Coupons at Checkout