Gamification

The Gamification menu allows merchants to boost customer engagement through interactive game mechanics such as the Spin Wheel and Reveal Cards.

The rewards used in this feature are sourced from the Rewards menu. To enable a reward to be used in gamification, tick the ‘Available as a gamification prize’ option for that reward.

Spin Wheel

Spin Wheel allows customers to spin a prize wheel and win rewards after meeting specific requirements. 

Merchants can customize the game name, define how customers earn spins, adjust the wheel appearance, and configure gameplay restrictions.

How to Create a Spin Wheel

1. Open the Gamification menu.
2. Select the Spin Wheel tab.
3. Enter the wheel information.
4. Add reward slots or empty slots.
5. Click Save Wheel.

Notes

Reward slots are only displayed to customers who are eligible to receive those rewards.

Manage Slots

Each Spin Wheel consists of multiple slots that can contain rewards or empty outcomes.

To Add a Slot

1. Click Add Slot.
2. Select a reward or create an empty slot.
3. Save slot.

Merchants can combine reward slots and empty slots to create different game experiences.

Reveal Card

Reveal Cards are scratch-card style games that allow customers to reveal and win rewards. Each card can have its own active period, reward rules, and usage limits.

How to Create a Reveal Card

1. Open the Reveal Cards tab.
2. Click New Card.
3. Enter the campaign details.
4. Select the reward type.
5. Configure validity dates and limits.
6. Click Save Card.

History

The History tab displays all customer gamification activities.

Merchants can view:

• Activity date and time.
• Customer information.
• Game mechanic used.
• Reward received.
• Reward value.

The Reset action can be used to reset specific game results when necessary.