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CustomersAdjust PointsManually add or deduct points from a customer's account.CustomersAdjust TierManually assign a customer to a different loyalty tier.TeamAdminsManage team members who have access to the Merchant Dashboard and configure their roles and permissions.RulesAnniversary BonusAutomatically reward customers on their loyalty membership anniversary.NotificationsBalance Changed EmailConfigure the email notification sent when a customer's loyalty points balance is updated.NotificationsBirthday & Anniversary EmailsConfigure automated celebration emails sent to customers on their birthday and membership anniversary.RulesBirthday BonusAward birthday rewards and optionally combine a voucher with bonus points.RulesComplete Profile BonusReward profile completion once without duplicate grants on repeated saves.SettingsConfigure Enrollment QuestionsCollect customer answers during manual or automatic enrollment.GamificationCreate and Manage Reveal CardsConfigure scratch-card rewards, odds, stock, and purchase requirements.TierCreate a New TierConfigure starting tiers, qualifying spend windows, and downgrade behavior.RewardsCreate RewardConfigure coupons, store credit, point conversion, expiry, and discount combinations.
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Gamification

The Gamification menu allows merchants to boost customer engagement through interactive game mechanics such as the Spin Wheel and Reveal Cards. The rewards used in this feature are sourced from the Rewards menu. To enable a reward to be used in gamification, tick the ‘Available as a gamification prize’ option for that reward.

Gamification History

Track customer participation and rewards earned through spin wheel and reveal card campaigns.

Create and Manage Reveal Cards

Configure scratch-card rewards, odds, stock, and purchase requirements.

Reveal Cards

View and manage scratch card campaigns that allow customers to reveal rewards.

Spin Wheel Slots

Manage reward slots and no-win slots that appear on the spin wheel.

Spin Wheel

Set wheel prizes, play limits, and purchase-based eligibility.