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CustomersAdjust PointsManually add or deduct points from a customer's account.CustomersAdjust TierManually assign a customer to a different loyalty tier.TeamAdminsManage team members who have access to the Merchant Dashboard and configure their roles and permissions.RulesAnniversary BonusAutomatically reward customers on their loyalty membership anniversary.NotificationsBalance Changed EmailConfigure the email notification sent when a customer's loyalty points balance is updated.NotificationsBirthday & Anniversary EmailsConfigure automated celebration emails sent to customers on their birthday and membership anniversary.RulesBirthday BonusAward birthday rewards and optionally combine a voucher with bonus points.RulesComplete Profile BonusReward profile completion once without duplicate grants on repeated saves.SettingsConfigure Enrollment QuestionsCollect customer answers during manual or automatic enrollment.GamificationCreate and Manage Reveal CardsConfigure scratch-card rewards, odds, stock, and purchase requirements.TierCreate a New TierConfigure starting tiers, qualifying spend windows, and downgrade behavior.RewardsCreate RewardConfigure coupons, store credit, point conversion, expiry, and discount combinations.
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Tier

The Tiers menu allows merchants to create and manage membership levels within the loyalty program. Each tier can have different requirements, benefits, and point multipliers to encourage customer engagement and retention.

Delete Tier

Remove a tier that is no longer needed in your loyalty program.

Edit Tier

Update an existing tier's information, including its name, minimum spend requirement, point multiplier, benefits, status, and display order.

Create a New Tier

Configure starting tiers, qualifying spend windows, and downgrade behavior.

Membership Periods and Inactivity

Opt in to membership renewal and inactivity downgrades.