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CustomersAdjust PointsManually add or deduct points from a customer's account.CustomersAdjust TierManually assign a customer to a different loyalty tier.TeamAdminsManage team members who have access to the Merchant Dashboard and configure their roles and permissions.RulesAnniversary BonusAutomatically reward customers on their loyalty membership anniversary.NotificationsBalance Changed EmailConfigure the email notification sent when a customer's loyalty points balance is updated.NotificationsBirthday & Anniversary EmailsConfigure automated celebration emails sent to customers on their birthday and membership anniversary.RulesBirthday BonusAward birthday rewards and optionally combine a voucher with bonus points.RulesComplete Profile BonusReward profile completion once without duplicate grants on repeated saves.SettingsConfigure Enrollment QuestionsCollect customer answers during manual or automatic enrollment.GamificationCreate and Manage Reveal CardsConfigure scratch-card rewards, odds, stock, and purchase requirements.TierCreate a New TierConfigure starting tiers, qualifying spend windows, and downgrade behavior.RewardsCreate RewardConfigure coupons, store credit, point conversion, expiry, and discount combinations.
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Edit Tier

Update an existing tier's information, including its name, minimum spend requirement, point multiplier, benefits, status, and display order.

1 min readUpdated

The Edit Tier feature allows merchants to modify tier configurations that have already been created. Any saved changes will be applied immediately to the loyalty program.

Steps to Edit a Tier

  1. Open the Tiers menu.
  2. Locate the tier you want to update.
  3. Click the ⋯ (More Options) icon on the tier card.
  4. Select Edit.
  5. Update the required information, such as:
    • Name
    • Min Spend
    • Point Multiplier
    • Benefits
    • Status
    • Sort Order
  6. Click Update Tier to apply the updates.

Note

  • Tier name changes will be reflected immediately in both the dashboard and customer storefront.
  • The Point Multiplier determines how many points customers earn within that tier.
  • Use Sort Order to control the display order of tiers.
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