Reward both sides of a referral
In Rules → Referral Bonus, configure the referrer's reward and, if wanted, a separate invited-customer reward. Each side can have its own supported points, voucher, or store-credit reward.
Choose the trigger
The referrer follows the configured referral condition, such as registration or first purchase. The invited-customer reward can inherit that trigger or explicitly use registration or first purchase. Configure minimum purchase, dates, and eligibility where applicable.
The customer must join with valid referral attribution. A successful referral is not paid repeatedly on later orders. LoyalTribe resolves one effective referral rule rather than stacking duplicate active referral campaigns; keep the intended rule active and remove ambiguity when replacing a campaign.
Check a referral
Use a new invited customer, confirm the referral was recorded during enrollment, and complete the configured trigger. Check both customers' reward histories. Logging in without valid attribution is not enough to create a referral reward.
The Referral Bonus rule rewards customers who successfully refer new customers. Rewards may be issued after the referred customer signs up or completes their first purchase, depending on the configured referral requirements.
Referral programs help merchants acquire new customers through recommendations from existing customers.
Steps to Create a Referral Bonus Rule
- Open the Rules menu.
- Click Create Rule.
- Select Referral Bonus.
- Choose the reward type (Points or Voucher).
- Set the reward amount for successful referrals.
- Configure the referral requirements.
- (Optional) Select eligible customer tiers or segments.
- Click Next to review the configuration.
- Click Confirm rule to save and activate the rule.
Additional Information
- Rewards are granted once the referral requirements are met.
- This rule can help increase customer acquisition.
- Rewards are automatically issued according to the referral program settings.